Welcome to Blue Swim Club’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, don’t hesitate to contact our friendly customer support team.

Products & Orders

What types of swim and beach gear do you offer?
We carry a wide range of high-quality water sports equipment and accessories, including swimsuits for men, women, boys and girls, rash guards, swim goggles, fins, kickboards, training equipment, snorkeling gear, beach accessories, and personal care products. We partner with top brands like Hurley, TYR, Speedo, and FINIS to ensure quality and performance.
How do I know what size swimsuit to order?
Each product page includes detailed size charts to help you find the perfect fit. We recommend measuring yourself and comparing with our charts for the most accurate sizing. If you’re between sizes, we suggest sizing up for comfort.
Are your products suitable for competitive swimming?
Absolutely! We offer a specialized “Dryland Training” category and professional-grade swim gear designed specifically for competitive swimmers and training purposes.

Shipping & Delivery

Where do you ship?
We ship globally to bring the ocean’s spirit to your doorstep! However, due to logistical constraints, we currently cannot deliver to Asia and some remote areas.
What shipping options do you offer?
We provide two convenient shipping methods:
Standard Shipping ($12.95): Processed within 1-2 business days, delivered via DHL or FedEx in 10-15 days after shipping
Free Shipping: Available for orders of $50 or more, delivered via EMS in 15-25 days after shipping
How long does order processing take?
All orders are processed within 1-2 business days. During peak seasons, there may be slight delays, but we work diligently to get your gear to you as quickly as possible.
Can I expedite my shipping?
For faster delivery during peak seasons like summer or holidays, we recommend selecting our Standard Shipping option with DHL or FedEx to ensure your gear arrives in time for your adventures.

Returns & Exchanges

What is your return policy?
We offer a hassle-free return policy within 15 days of receiving your order. Items must be unused and in their original packaging with tags attached.
How do I initiate a return or exchange?
Simply contact our customer support team at [email protected], and we’ll guide you through the process. Your satisfaction is our priority, and we want every Blue Swim Club experience to be as refreshing as a dip in the water.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption technology to protect your personal and payment information. Your data security is our top priority.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your information for faster checkout, and receive exclusive offers.

Contact & Support

How can I contact customer service?
Our friendly customer support team is available via email at [email protected]. We typically respond within 24-48 hours during business days.
What are your business hours?
Our team is available Monday through Friday, 9:00 AM to 5:00 PM PST. While we may not respond immediately outside these hours, we’ll get back to you as soon as possible.
Where is Blue Swim Club located?
We’re based at 92 Williams Avenue, Bakersfield, US 93307. While we don’t have a physical storefront open to the public, our warehouse and operations are run from this location.
Still have questions? Reach out to us at [email protected] and we’ll be happy to help you dive into your next water adventure with confidence!